Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1-2 business days after payment is confirmed. Processing times may vary during holidays, sales periods, product launches, or periods of high order volume.

Orders are not typically processed on weekends or public holidays unless otherwise stated.

2. Shipping Time

Estimated shipping times vary depending on destination, carrier operations, customs processing, and product availability. Delivery estimates shown on the website are for reference only and are not guaranteed.

3. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before the order is completed. Any free shipping offers apply only under the conditions stated on the website.

4. Delivery Delays

Delivery delays may occur due to circumstances beyond our control, including:

  • weather conditions
  • carrier service interruptions
  • customs inspections or import procedures
  • remote delivery locations
  • inaccurate shipping information
  • seasonal demand or high order volume

We appreciate your patience in the event of unavoidable delays.

5. Shipping Address Accuracy

Customers are responsible for entering accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address details.

6. Order Tracking

If tracking is available for your shipment, tracking information will be provided once the order has been dispatched. Please note that tracking updates may take time to appear after shipment.

7. Split Shipments

Some orders may be shipped in multiple packages depending on item size, warehouse location, stock availability, or carrier limitations. If this occurs, items may arrive separately.

8. Lost or Stolen Packages

If a package is marked as delivered but cannot be located, customers should first check with household members, neighbors, building management, or the carrier. While we will make reasonable efforts to assist, we are not responsible for packages lost or stolen after confirmed delivery unless otherwise required by law.

9. Customs, Duties, and Taxes

Depending on the destination country, customs duties, import taxes, and related fees may apply. These charges are the responsibility of the customer unless otherwise stated on the website.

10. Refused or Returned Shipments

If a shipment is refused, undeliverable, or returned due to customer error, any refund may be subject to shipping charges, return costs, and handling fees.

11. Shipping Restrictions

Certain products may not be available for shipment to all regions due to local laws, carrier restrictions, product size, or inventory limitations. We reserve the right to limit shipping destinations at any time.

12. Policy Changes

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with a revised effective date.